iTop Privacy Policy

Last Updated: December 9, 2020

iTop ("iTop", "we", or "us") is the owner of the website itopvpn.com and its sub websites ("the Sites", "the websites", or “our websites”), the software or applications, and any accompanying services offered by us (collectively referred herein as "the Services"). Your privacy is extremely important to us and we are committed to protecting your privacy all the time.

The purpose of this Privacy Policy is to inform you of what information we collect, use and share when you visit our Site and/or use our Services. We do not log your activity while you are utilizing the Services, including your browsing history, the bandwidth you used, or how long you connected to VPN servers. We do not store your original IP address or the server IP address that you connect to.

By visiting our websites, by submitting your personal data to us, and by accessing, installing and/or using the Services, you confirm that you have read this Privacy Policy and agree to be bound by this Privacy Policy. If you disagree with the rules of this Privacy Policy, please do not use our Services.

What Information We Collect

All the information listed below that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. To maximize your privacy, iTop only collects the minimum information to provide a better user experience.

Cookies

When you visit our websites, we may store cookies on your computer (as well as other tracking technologies like web beacons and pixels) in order to facilitate and customize your use of our websites. A cookie is a small data text file, which a website stores on your computer's hard drive (if your web browser permits) that can later be retrieved to identify you to us. Our cookies may store information regarding your account information. You are always free to decline our cookies if your browser permits, but such disabling may cause some of the features of our websites to not operate properly and your online experience may be limited.

Google Analytics is a web analytics service provided by Google. iTop uses Google Analytics cookies to help us understand the use of our Site by our visitors, compile reports on your website activity, and provide other services relating to website activity and internet usage. By using this website, you consent to the processing of data about you by Google. Google's privacy policy is available at https://policies.google.com/privacy

Placing Orders

When you purchase our products or services, the billing is handled by a third-party service provider, who is acting on our behalf; thus, you will make your purchase from the service provider directly, and not from iTop. The handling of your personal information will be governed by any privacy policy or terms of service published by the service provider.

The service provider may request billing information such as your name, email address, home or work address, telephone or mobile phone number, payment information including credit card number, expiration date, security code, name of your issuing bank, etc. The purpose of this information is to fulfill orders, process payment, deliver products, provide customer service, and the like. The third-party service provider may transmit some of your personal information to us, but not including payment information. We may use the information we receive to verify your subscription, to contact you about the status of your order, for renewal of your subscription, if applicable.

We have agreements with all the third-party service providers that they will not use personal information of our users for their own marketing purposes, and will not share this information with other parties.

Use of Social Networks

If you choose to ‘share’ iTop products with friends through Facebook, Twitter or other social networks, you might be sent cookies from these websites. We don’t control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.

Customer Service and Technical Service

We may collect or ask you to provide necessary information when you reach us by email or by requesting online support.

This information may include, without limitation, your name, your email address, your order reference, how you use our service, your computer or device information such as hardware and system version, crash logs, etc. In general, we collect no more information than is required in order to investigate the issue you encounter. We will only use such information to provide customer service and/or trouble shoot the technical problem you are experiencing.

Non-Personal Information

We may collect some non-personal information which aims to validate your registration and to know how you use our software or services. The information may include operating system, device ID, Internet protocol addresses, browser type, browser language, referring/exit pages, clickstream data of our websites and our products or services, and the pages or features of our software or services accessed by you and the time spent there.

How We Use your Information

We use your information in order to provide you with the Services. Any of the information we collect from you may be used in one of the following ways:

To improve our website

We continually strive to improve our website offerings based on the information and feedback we receive from you

To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs.

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How We Share Your Information

iTop Inc. does not share or disclose your personal information to any third parties with two exceptions as below:

Third-Party Service Providers

We may hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, hosting websites, processing transactions, or performing statistical analysis of our services. Those companies will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.

Legal Requirements

In the event we are served with valid subpoenas, warrants, or other legal documents (for example, documents concerning the sale of all or part of our business), or where applicable law compels us to comply, or when we are required to defend the rights or property of the iTop Inc., including the security of our products and services, and the personal safety, property, or other rights of our customers and employees, or a request for data with the purpose of identifying and/or preventing credit card fraud, we may share your personal data as collected above.

Security and Confidentiality

We use industry-standard information, security tools, and measures, as well as internal procedures and strict guidelines to prevent information misuse and data leakage. Our employees are subject to confidentiality obligations. We use measures and procedures that substantially reduce the risks of data misuse, but we cannot guarantee that our systems will be absolutely safe. If you become aware of any potential data breach or security vulnerability, you are requested to contact us immediately. We will use all measures to investigate the incident, including preventive measures, as required.

We also use a tool called “Google Analytics” to collect information about your use of the Site. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

Information Warranty Disclaimer

Notwithstanding anything else in this Policy, we are not responsible for the accuracy, correctness, and security of any of the information we gather, store, and disclose to you or to anyone else.

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to.

Children's Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Governing Law

If you live within the United States, the terms of this Policy shall be governed by the laws of the State of California. If you live outside of the United States, the terms of this Policy shall be governed by the laws of the Hong Kong Special Administrative Region of the People’s Republic of China.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. These changes are effective immediately after they are posted on this page. The last revision will be reflected in the "Last Updated" heading. Any change of this policy will be posted on the Site. Your continued use of the Services following any such changes will be considered as you consent to the amended Privacy Policy.

How to Contact Us

If you have questions about this Privacy Policy or believe that iTop has not adhered to this Privacy Policy, please contact us and we will make efforts to promptly determine and remedy the problem.

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